FAQ

Common questions

Don't see yours? hello@adheros.health

Getting started

How long does it take to set up?

Most clinics finish onboarding in under 5 minutes. You enter your clinic info + MD license, attach a sample protocol to a patient, and you're live. The patient PWA installs on their phone in 10 seconds with no App Store.

Do I need a credit card to start the trial?

No. The 30-day pilot is free and requires no card. We email you at day 25 to remind you that the trial is ending.

What happens at the end of the 30-day trial?

Your dashboard goes read-only for 7 days. You can still export everything. After 7 days of inactivity, we archive the clinic record. Nothing is deleted in V1.

Privacy and data

Do you handle PHI?

V1 is intentionally non-PHI. We store name, email, phone, dose adherence, and symptom logs (mood/energy/sleep scales). No diagnoses, no SSN, no lab results, no clinical notes. See /security for the full breakdown.

Where is the data stored?

Supabase Postgres in US-East. Encrypted at rest. Row-level security enforces that clinic A never sees clinic B's data.

Do you send free-text patient symptoms to AI?

No. The patient PWA has a free-text symptom note field, but it is NEVER sent to Claude or any AI provider. Only the structured mood/energy/sleep numbers and chip tags are aggregated into the weekly observation.

Can patients delete their data?

Yes, via their clinic. We're working on a self-service patient delete flow for V2.

Integration + workflow

Does this replace my booking software?

No. Adheros runs alongside Vagaro, Boulevard, Square, GoHighLevel, or whatever you use. We focus on the post-visit window between appointments. We don't book, charge, or manage your calendar.

Can I bulk-import my existing patient roster?

Yes. The Bulk Import page accepts a CSV with full_name, email, phone, dob. Up to 500 patients per upload. We dedupe against your existing clinic roster automatically.

Can multiple providers share one Adheros account?

Yes. The Multi plan supports unlimited providers + role assignments (owner, MD, manager, staff). Invite via email magic link from /app/clinic/team.

Do you have an API?

Not yet publicly. Webhook support for new doses, new flags, and AI observations is on the V2 roadmap. Tell us at hello@adheros.health if you need it sooner.

Pricing + billing

What's the difference between Solo and Multi?

Solo ($199/mo) is for a single-provider clinic, up to 100 active patients. Multi ($399/mo) is unlimited patients, multiple providers, branded patient portal, custom risk rules, and audit log access.

Can I cancel any time?

Yes. One click in the Stripe billing portal (linked from /app/billing) cancels at end of period. Your data stays exportable for 30 days after cancellation.

Do you offer annual discounts?

Not yet. Once we have 10+ paying clinics we'll introduce an annual plan at 2 months free.

Texas-specific

Does Adheros handle the TMB Rule 169.26 signage requirement?

Yes. The Texas Medical Board's January 2025 Complementary and Alternative Medicine rule requires you to post your MD's name + license number in every patient-accessible area. Adheros generates a print-ready PDF from your clinic record automatically.

We're not in Texas. Can we still use Adheros?

Yes. The signage feature is TX-specific but the adherence tracking, AI observations, and risk flags work for any wellness clinic anywhere. We're expanding compliance features state-by-state based on customer demand.

Start in under 5 minutes

30 days free, no credit card.

Start 30-day pilot